COVID-19 Update

Due to COVID-19, all of our lives have recently changed and we are settling into our “new normals.” However, one thing that has not changed is our dedication to the health and safety of our valued patients and team.  Your visits are going to look a little different than before, hopefully for a temporary period of time, so we wanted to give you some information to explain what to expect.

  • As dental providers, we are at higher risk by working directly in the mouth. If you are exposed to COVID, whether you’re symptomatic or not, we cannot see you in the office for 14 days post exposure. Please notify our office in advance of your appointment if you have been exposed to or have symptoms.
  • Masks are still required in our office.
  • We ask that you try to be on-time for your appointment. We will have to reschedule your appointment if you are late for more than 10 minutes. We want to make sure we are adequately able to implement proper safety measures without rushing your appointment.
  • Our team will ask COVID screening questions once you are in the office. Any patients, caregivers, and parents also will need to answer pre-screening questions.
  • Emergencies are welcome but please call us- we will see patients with appointments only.
  • We will take temperatures of all patients/caregiver upon entering office using a touchless thermometer-if temp is over 100.4°F, we will reschedule your appointment.
  • We will have hand sanitizer in the waiting area for patients to utilize as soon as they enter the office.
  • We will be disinfecting high touch areas regularly.
  • Our team members will undergo daily health screenings and temperature checks 2 times a day. They will be sent home if experiencing any symptoms of COVID-19 or temp exceeds 100.4°F.
  • Team members in contact with patients will be wearing enhanced PPE to meet or exceed current State and Federal requirements and guidelines.
  • Sneeze guards will be at the check-in and check-out areas of the front desk.
  • Signs will be posted around the office with appropriate coughing and hand washing etiquette.
  • Our office will be kept at a cooler temperature because of the extra PPE our team will be wearing, please plan accordingly.
  • Patients experiencing symptoms of respiratory illness (low-grade fever, body aches, coughing, nasal congestion, runny nose, and sore throat) are encouraged to contact our office to reschedule their appointments.  We will NOT be enforcing late cancellation fees for illness at this time.
  • Please inform us right away if you experience COVID-19 symptoms up to 14 days after your appointment.
  • You will see HEPA air purifiers distributed throughout our office.

We appreciate your understanding, support, and cooperation in keeping you, your family, and our team members healthy.  We look forward to seeing your smiling face (under a mask)!

Sincerely,

Dr. Fidler, Dr. Wang and the Fidler on the Tooth team

 

Here’s what to expect at your next dental appointment (Video created May 13th, 2020):